FOR ALL ENQUIRIES, CALL US:
FOR ALL ENQUIRIES, CALL US:
- 0484 954 722
- CAR ESSENTIALS
- ANIME COLLECTIONS
- APPAREL+ACCESSORIES
- SEATS
- SHIFT KNOBS
- LUG NUTS
- STEERING WHEELS
- BANNERS+DECALS
Q: How can I track my order?
A: Use TrackShip to monitor your order by entering your unique tracking number on our website’s “Track Your Order” section.
Q: How long does it take for an order to be shipped?
A: Orders are typically shipped within 24 to 48 hours, though delays may occur due to manufacturing or shipping conditions.
Q: What shipping carriers does Onirace use?
A: We use UPS, FedEx, and the AUS Postal Service for shipping orders.
Q: Do you offer international shipping?
A: Yes, we ship internationally. Shipping charges for international orders are calculated by a sales rep and require your approval before processing.
Q: Are there any additional costs for international orders?
A: Customers are responsible for all customs, tariffs, and taxes for orders shipped internationally.
Q: Can I return a product if I ordered the wrong item?
A: No, we do not accept returns for incorrectly ordered items or items you no longer need.
Q: What should I do if I receive a faulty product?
A: Products can be returned if found to be faulty within the warranty period. Please contact us with details of the issue.
Q: Are returns accepted for electrical items?
A: No, returns on electrical items are not accepted.
Q: What is the warranty on used parts?
A: We offer a start-up warranty on used engines, gearboxes, and diffs, and a two-week warranty for all other used items from the date of purchase.
Q: What is the warranty on new parts?
A: Most new performance parts come with a limited factory warranty. Customers must retain the warranty card to make a claim. Payments
Q: What payment methods do you accept for Australian orders?
A: We accept Bank Transfer, Credit Card, PayPal, Zip, and Afterpay for Australian orders.
Q: How do international customers pay for their orders?
A: International customers can pay via Bank Transfer, Credit Card, and PayPal.
Q: How can I ensure my delivery details are correct?
A: It is the customer’s responsibility to check and confirm that delivery details are accurate and up to date before placing an order.
Q: What should I do if my shipment is lost?
A: If a shipment is lost, a claim will be filed with the shipping company. Refunds, exchanges, or replacements will be issued after the shipping company reimburses Onirace.
Q: How are returns handled if the item is damaged during shipping?
A: Any damage must be reported within 24 hours of delivery, with photos of the packaging and parts condition. Unauthorized returns without an RMA number will not be accepted.
For more detailed information, please visit our Contact Us page.
